Built to protect what matters most

Your will, your messages and your memories deserve more care than an ordinary account. Here is how we look after them.

Locked to you

  • You can turn on two-step sign-in: your password plus a code from your phone. We recommend it.
  • Your password is never stored in a readable form, not even by us.
  • Repeated wrong attempts pause sign-in automatically.
  • We email you whenever an important security setting on your account changes.
  • Before sensitive actions, such as removing a file or moving a final will back to draft, we ask you to confirm it's really you.

Kept private

  • Everything is encrypted on its way between your device and our service.
  • Your files are kept in private storage that can't be reached from the internet.
  • Every time a file is opened, we check that the person is allowed to see it.
  • Every upload is checked for viruses before anyone can open it.
  • Regular backups are encrypted and stored separately.

Delivered only to the right people

  • A draft is never sent. Only a will you've marked final can be delivered.
  • We remind you by email before anything is sent, and one sign-in stops it.
  • Each recipient gets their own private link, and must confirm a code sent to their own inbox before it opens.
  • Links expire, and can be switched off at any time.
  • Our emails never contain your will or your files.

Watched over, always

  • Important actions are recorded in a permanent activity log that can't be edited or erased.
  • You can review your own recent sign-ins at any time.
  • Staff access is limited to the few people who need it, and every look is recorded.
  • Our team is alerted automatically if anything unusual happens, so problems are caught early.

Who can see your will

  • You, whenever you're signed in.
  • Your recipients, only after it has been delivered, and only after confirming their code.
  • A very small number of senior administrators, for support and to protect the service. Every time they open a will or a file, it is recorded.

What we never do

  • Sell your information or use it for advertising.
  • Send a draft, or send anything without warning you first.
  • Put your will or your files inside an email.
  • Ask for your password by email or phone.
  • See or keep your card number. Payments are handled entirely by our card payment provider.

Read the Privacy Notice for exactly what we collect and why.